Five Levels of Communication
There are many different ways to categorize conversation. Keeping it simple, I’ve adopted these five levels from Gary Smalley (http://pslinstitute.com/fivelevels.html). Let me add my thoughts as well. (1) CLICHES – Typical, routine, oft repeated comments, questions and answers given out of habit and with no real forethought or genuine intent. “How are you?” “Fine.” “Having a…